Frequently Asked Questions

Read the latest questions and answers to help familiarize yourself with the PowerSkin products. If you can't find an answer to your question, please contact support.

General

What are PowerSkins?

PowerSkins are protective silicone cases with a built-in rechargeable battery. They extend the life of your smartphone, providing a protective cover and a permanent power supply when you need it most.

Who makes PowerSkins and why?

PowerSkins are made by XPAL Power, Inc. with the intention of providing products and services that allow people to enjoy life without worrying about power.

Why are PowerSkins so unique?

PowerSkin is the only soft rubber case to provide more battery life for your smartphone. It is made with soft yet durable recycled silicone rubber. This creates a lightweight and form-fitting protective skin that includes a built-in rechargeable battery.

Can I leave a PowerSkin on my phone all the time?

Absolutely! PowerSkin is a silicone case that offers a permanent secondary power source that extends your battery life so it lasts all day long. At night, you can recharge both the case and the phone simultaneously by plugging it into your computer or wall charger.

Why won’t my iPhone 5 PowerSkin or PoP’n for iPhone 5 charge my smartphone while it is connected to my computer’s USB port?

In iOS6, Apple did not have a specific restriction for simultaneous charging of the PowerSkin and Apple product, so the PowerSkin was able to charge and discharge at the same time when connected to a PC USB port. However, with the new iOS7 update simultaneous charging is restricted. As a result, the PowerSkin will not charge and discharge at the same time if connected to a PC USB port as a power source. You are still able to use a USB wall charger to support simultaneous charging. Alternatively, you may charge the PowerSkin and iPhone separately when using a PC USB port.

How is my smartphone’s camera lens accommodated by my PowerSkin?

Your PowerSkin has an optically engineered camera lens window that does not interfere with your camera.

Do PowerSkins work on all smartphones?

Each PowerSkin was designed for a specific smartphone brand and model, though we have found that some newer models can accommodate more than one smartphone.

How much thickness will my PowerSkin add to my smartphone?

Each PowerSkin is designed differently, but typically it will add around 8mm of thickness to your phone.

Should I keep the PowerSkin on and let it die first or wait until my battery is low on my phone then turn the PowerSkin on?

Both are excellent ways to use your PowerSkin! One of the great features of PowerSkin is that you can use both options. In other words, whichever works better for you and your lifestyle is the better way.

 

Using My PowerSkin

When I am charging my smartphone and my PowerSkin together, which one charges first?

Your PowerSkin knows to charge your smartphone first and then itself. Just in case you don't have the time to charge both, your smartphone comes first.

How long does it take to fully charge my PowerSkin?

Your PowerSkin alone should take 3-4 hours to fully charge. If you are charging your PowerSkin and smartphone together it will take up to 6 hours to receive a full charge.

When I am using my smartphone and my PowerSkin, which battery drains first and why?

Your PowerSkin always drains first. This will maintain a charge on your phone for as long as possible.

Will I void the warranty on my smartphone by using my PowerSkin?

No. All PowerSkins have the required power/battery certifications.

Can I use my original smartphone cable to recharge my PowerSkin if it has a micro-USB tip?

We highly recommend using the cable included in the package to re-charge your PowerSkin. The cable is specifically designed to charge PowerSkins.

What do the LED lights show?

The LED lights located on the back of your product indicate 2 things:

1) Charging - When you are charging your PowerSkin, the LED lights will blink to indicate the initiation of charging mode. Starting from left to right, the lights will turn on. If your PowerSkin is fully charged, all 4 LED lights will remain constant or on.

2) Battery Status - If you press the on/off button once quickly, the LED lights will show the power level of your PowerSkin.

  • 1 LED light = ~25%
  • 2 LED lights = ~50%
  • 3 LED lights = ~75%
  • 4 LED lights = ~100% (full charge)

How does the on/off button work? And where is it?

It is located on the back of the PowerSkin. Press the PowerSkin on/off button until the charging begins or stops (hold for 3-5 seconds or more).

Note: AP1501MYT and AP1502HD7 do not feature an on/off button. The button on the back is used as a battery check only.

How do I recharge my PowerSkin?

To recharge your PowerSkin, simply insert the tip of the charging cable into the micro-USB port of your PowerSkin, and then plug the USB plug into any computer or any USB adapter wall charger.

Will my PowerSkin damage my smartphone?

No, your PowerSkin case is built for protection. The case will not damage your smartphone. This only applies if you are using your PowerSkin in accordance with the manual.

What type of battery is used in my PowerSkin?

Your PowerSkin uses a specially formulated lithium polymer battery cell with safe circuitry to ensure safe charging of your case and smartphone.

What type of silicone is used in my PowerSkin?

Your PowerSkin uses a soft, 100% recycled, silicone-rubber mix that is weather-, scuff-, and fingerprint-resistant.

How do I register?

Register your product quickly and easily by going to http://powerskin.xpalpower.com/login.php.

 

PowerSkin PoP'n

What is PoP’n?

PoP’n provides power you can hear! Our suction cup design makes it easy to stick PoP’n on many popular smartphone models and even on many external cases.

Will PoP’n charge my device?

PoP’n is able to charge most smartphones! PoP’n has six different connectors and cables to choose from: 2 Micro-USB Connectors for both orientations, 2 Micro-USB cables for offset bottom ports and side ports, an Apple® 30-pin Connector, or an Apple® Lightning ™ Connector.

Can I use PoP’n with my case?

Some cases may prevent PoP’n’s connector or cable from making a connection. The PoP’n Tip Connector is about 1x0.25 inches and the cables are about 0.5x0.25 inches. You’ll want to make sure that your case allows enough space around the smartphone’s connector port for PoP’n to make a full connection.

Will PoP’n stick to my device or case?

PoP’n can stick to most flat and non-porous surfaces, but the best way to check is to put it to the test! If any suction cup sticks to your phone there’s a pretty good chance PoP’n will too!

My PoP’n won’t stick anymore? What do I do?

Your PoP’n may have gotten a bit dirty. Try using regular scotch tape to clean the suction cups.

Will PoP’n cover my ports, connectors, and cameras?

Depending on your smartphone and how you position PoP’n, it may cover your camera, but it generally doesn’t cover any of the ports or connectors. You can always pop PoP’n on or off if you need to take a quick picture!

My smartphone’s connector port is on the side. Will PoP’n work for my phone?

Yes! PoP’n has a Micro-USB cable that can accommodate phones with side ports.

How do I know which Flex Tip Connector I need?

To find out which Flex Tip connector will work for you please refer to our handy PoP’n Finder.

Can I use my original smartphone cable to recharge my PoP’n if it has a micro-USB tip?

No. Use the cable included in the product package to re-charge your PoP’n. The cable is specifically designed to charge PoP’n.

What type of battery is used in my PoP’n?

Your PoP’n uses a specially formulated lithium polymer battery cell with XPAL’s power-safe circuitry to ensure safe charging of your charger and smartphone.

 

Troubleshooting

What if my PowerSkin seems to be getting warm?

Not a problem. Sometimes the electronics and the battery in your smartphone and case are working extra hard to provide you with the power you need and may get warm.

What should I do if there are issues with my PowerSkin?

Please review the rest of this Question & Answer section of our website to answer any questions. If your question still needs answering, please visit our Contact page.

 

Safety

Can my PowerSkin overcharge my phone?

When your PowerSkin is on, it is constantly working to make sure your smartphone is charged. Do not worry though, because you can't overcharge your phone when using PowerSkin's advanced XPAL battery.

Why is my PowerSkin still charging my phone? My phone is fully charged!

Your PowerSkin works much like a wall charger. If your PowerSkin is turned on, it will charge your phone constantly, because even when your phone is not in use, it is draining power.

 

Purchasing

How do I know when my smartphone will have a PowerSkin?

New PowerSkins for the latest smartphone models are being introduced just about every month! Join our newsletter, like us on Facebook, follow us on Twitter and Pinterest, and check out our blog to get a notification when a new product is introduced!

 

Shipping & Handling

My tracking number doesn’t show any information. What shall I do?

We recommend you contact your local post office to see if they can assist you in tracking your package. If you do not receive your package within 5 business days or 15 business days (international) please contact the customer service department.

I am in the military. Can PowerSkin ship to an APO address?

Contact our customer service department through our Contact page for any special requests.