Frequently Asked Questions
Read the latest questions and answers to help familiarize yourself with the PowerSkin products. If you can't find an answer to your question, please contact support.
PowerSkins are protective silicone cases with a built-in rechargeable battery. They extend the life of your smartphone, providing a protective cover and a permanent power supply when you need it most.
PowerSkins are made by XPAL Power, Inc. with the intention of providing products and services that allow people to enjoy life without worrying about power.
PowerSkin is the only soft rubber case to provide more battery life for your smartphone. It is made with soft yet durable recycled silicone rubber. This creates a lightweight and form-fitting protective skin that includes a built-in rechargeable battery.
Absolutely! PowerSkin is a silicone case that offers a permanent secondary power source that extends your battery life so it lasts all day long. At night, you can recharge both the case and the phone simultaneously by plugging it into your computer or wall charger.
Your PowerSkin has an optically engineered camera lens window that does not interfere with your camera.
Each PowerSkin was designed for a specific smartphone brand and model, though we have found that some newer models can accommodate more than one smartphone.
Each PowerSkin is designed differently, but typically it will add around 8mm of thickness to your phone.
Using My PowerSkin
Your PowerSkin knows to charge your smartphone first and then itself. Just in case you don't have the time to charge both, your smartphone comes first.
Your PowerSkin alone should take 3-4 hours to fully charge. If you are charging your PowerSkin and smartphone together it will take up to 6 hours to receive a full charge.
Your PowerSkin always drains first. This will maintain a charge on your phone for as long as possible.
No. All PowerSkins have the required power/battery certifications.
We highly recommend using the cable included in the package to re-charge your PowerSkin. The cable is specifically designed to charge PowerSkins.
The LED lights located on the back of your product indicate 2 things:
1) Charging - When you are charging your PowerSkin, the LED lights will blink to indicate the initiation of charging mode. Starting from left to right, the lights will turn on. If your PowerSkin is fully charged, all 4 LED lights will remain constant or on.
2) Battery Status - If you press the on/off button once quickly, the LED lights will show the power level of your PowerSkin.
- 1 LED light = ~25%
- 2 LED lights = ~50%
- 3 LED lights = ~75%
- 4 LED lights = ~100% (full charge)
It is located on the back of the PowerSkin. Press the PowerSkin on/off button until the charging begins or stops (hold for 3-5 seconds or more).
Note: AP1501MYT and AP1502HD7 do not feature an on/off button. The button on the back is used as a battery check only.
To recharge your PowerSkin, simply insert the tip of the charging cable into the micro-USB port of your PowerSkin, and then plug the USB plug into any computer or any USB adapter wall charger.
No, your PowerSkin case is built for protection. The case will not damage your smartphone. This only applies if you are using your PowerSkin in accordance with the manual.
Your PowerSkin uses a specially formulated lithium polymer battery cell with safe circuitry to ensure safe charging of your case and smartphone.
Your PowerSkin uses a soft, 100% recycled, silicone-rubber mix that is weather-, scuff-, and fingerprint-resistant.
Register your product quickly and easily by going to http://powerskin.xpalpower.com/login.php.
PoP’n provides power you can hear! Our suction cup design makes it easy to stick PoP’n on many popular smartphone models and even on many external cases. PoP’n has four different Flex Tip Connectors to choose from: 2 Micro-USB Connectors for both orientations, an Apple® 30-pin Connector, or Apple’s Lightning® Connector.
PoP’n is able to charge most smartphones! The PoP’n has four different Tip Connectors to choose from: 2 Micro-USB Connectors for both orientations, an Apple 30-pin Connector, or Apple’s Lightning Connector.
PoP’n can stick to most flat and non-porous surfaces, but the best way to check is to put it to the test! If any suction cup sticks to your phone there’s a pretty good chance PoP’n will too!
With the Flex Tip Connector, PoP’n can connect to most smartphones without a problem. However, some cases do prevent PoP’n’s Tip Connector from making a full connection. The PoP’n Tip Connector is about 1x0.25 inches. You’ll want to make sure that your case allows enough space around the smartphone’s connector port for PoP’n to make a connection.
Your PoP’n may have gotten a bit dirty. Try using regular scotch tape to clean the suction cups.
Depending on your smartphone and how you position PoP’n, it may cover your camera, but it generally doesn’t cover any of the ports or connectors. You can always pop PoP’n on or off if you need to take a quick picture!
For optimal safety and use, we recommend that all suction cups on PoP’n are securely attached to your device.
For Micro-USB Connector Tips please refer to the image below.
No. Use the cable included in the product package to re-charge your PoP’n. The cable is specifically designed to charge PoP’n.
Your PoP’n uses a specially formulated lithium polymer battery cell with XPAL’s power-safe circuitry to ensure safe charging of your charger and smartphone.
Not a problem. Sometimes the electronics and the battery in your smartphone and case are working extra hard to provide you with the power you need and may get warm.
When your PowerSkin is on, it is constantly working to make sure your smartphone is charged. Do not worry though, because you can't overcharge your phone when using PowerSkin's advanced XPAL battery.
Your PowerSkin works much like a wall charger. If your PowerSkin is turned on, it will charge your phone constantly, because even when your phone is not in use, it is draining power.
Shipping & Handling
We recommend you contact your local post office to see if they can assist you in tracking your package. If you do not receive your package within 5 business days or 15 business days (international) please contact the customer service department.
Contact our customer service department through our Contact page for any special requests.